WPBuffs are BY FAR the BEST website… WPBuffs are BY FAR the BEST website professionals to help ANY online website. They are lightning fast, they come up with alternative ideas or do exactly as the client wants and make sure we are taken care of. I definitely would recommend them to anyone who needs support and to be able to rest at night knowing they overlook your website for you. I've been with them for 6 months so far and I can't run my business without them!

Saving time and money with WP Buffs! They perform all required updates from plug-ins to new WordPress versions. They back-up the website daily, plus they monitor and maintain the security and firewall. Our uptime is 100% to date. I recommend the Perform package which includes tablet and mobile optimization, image and media optimization and speed optimization.

You get what you pay for You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

Great Experience About two months ago our company selected WP Buffs to provide maintenance support to our WordPress website. They quickly resolved all the major issues we were having with updates and plug ins which are included in the price of the plan. I was amazed when I realized the extent of the unlimited updates. They have certainly exceed my expectations and truly do everything they can to create a great experience for our customers when they visit our website. I come up with ideas and do not have to invest hours in watching videos on how to implement the ideas. I simply put in a ticket and WP Buffs makes it reality. I can not be more pleased with the service we are receiving.

WPBuffs: Great Service, Affordable Price WPBuffs has been great to work with! They helped to resolve many issues on a limited budget, and are also proactive about suggesting solutions. My tip would be: be as specific as possible, and know that if it requires custom development, that may not be something they can help with. Maybe a good add on service for the future.