Website updates accomplished rapidly I requested a series of updates to our website as the organization's leadership changed in June 2022. The response was fast (turn-around-time faster than stated/expected)! When several minor edits were then identified by Board members upon their review and i provided to WP Buffs, Ernesto Montejo WordPress Engineer, addressed the same day! Very pleased.

You get what you pay for You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

Absolutely horrible Absolutely horrible. Broken site more than once . When confronted they try and blame site owner until confronted with revisions history. They don’t even bother to update plug-ins any more. Should have know man to expect very little from a company who relies so heavily on emoji’s in emails and no showed for the first call.

False advertising False advertising. The company sells a 24/7 edit service and, when edits are requested, they are denied.

Great Experience About two months ago our company selected WP Buffs to provide maintenance support to our WordPress website. They quickly resolved all the major issues we were having with updates and plug ins which are included in the price of the plan. I was amazed when I realized the extent of the unlimited updates. They have certainly exceed my expectations and truly do everything they can to create a great experience for our customers when they visit our website. I come up with ideas and do not have to invest hours in watching videos on how to implement the ideas. I simply put in a ticket and WP Buffs makes it reality. I can not be more pleased with the service we are receiving.