Second laptop from them! Love them. I ordered from xotic pc several years ago, that laptop has been rock solid. I've always built my own custom gaming rig, but when it comes to custom laptops this is the place to buy from. Great laptops with quality parts, and pricing is great.

Quick and simple ordering process The selection and purchase was quick and simple. I've just ordered so do not have information to assess delivery or the product itself yet

Customization There are things I would like to talk about customization the spec that I like and don't like. Compare to other company, I really think xoticpc provide better choice to customize the spec of the PC/laptop that you want. However I hope it could still be improved to take care some people who don't really use the computer for gaming. For example, I might need a powerful CPU and a lot of RAM. But I don't need a powerful GPU, eGPU is good enough for my use case. I don't think xoticpc consider such scenario. It would be good if xoticpc could provide more accurate estimated time to expect to get the computer during the purchase.

First time patron The website is easy to navigate and the prices are reasonable. The one issue I would point to is the delay in shipment. I order my product on the 24th of this month and as of the 28th it has yet to be fulfilled. Therefore, I can not make reference to the condition of the product until it is delivered.

No issues. Website is smooth and precise. No issues with errors or things not working as excellent. Plenty of photos to look at. The answers to all my questions were already available on the site. After my order I sent a message outside of business hours and was followed up with early Monday morning. I was able to pay using PayPal. I have not received the laptop yet but my experience to this point has been what excelent.