Every step of the way I was informed… Every step of the way I was informed what was happening. Bradley was always updating me by phone and e-mail. No surprises.

Very professional and prompt Very professional and prompt. Throughout this process, I was kept informed of the recovery process, and of the options for delivery and short-term backup of the recovered information. I chose to receive my data on a convenient solid state drive. I am very pleased and will recommend Datarecovery when I am asked for a data retrieval recommendation. Yes, I would use Datarecovery if the need should arise again.

Exceeded my expectations! Extremely quick turn-around, 100% data was recovered, recovered data was placed on a new drive with the exact same formatting (Apple), and there were no hidden fees or charges. It may be rare to truly need to recover data from a dead drive, but if I ever need to try recovering data from a dead drive again, I will be using Datarecovery.com Inc. for certain!

A bit expensive but at least my wife… A bit expensive but at least my wife was very happy to recover almost all her pictures.

Recovery was very good but had annoyances [updated] The recovery was very good, but this company has a number of annoying (industry standard) practices. First, they lie about providing an estimate: they promise an estimate, but then require you sign up and send your drive in before giving any kind of price. Sadly, this is a normal practice in this field the last decade: this is very annoying. Second, they fail to itemize costs usefully and their most common add-ons to their quoted price are shipping costs (usually over $150). Third, I sent them a 6TB bare drive worth approx $150 and they returned a drive they charged me $500 for. That means they quoted $700 to me but charged me $1400, since the 'recovery' was $700 but then there's shipping, tax, and the absurd cost for a premium (slow) USB drive to replace a $150 bare drive. Fourth, I required (and they agreed) that they return the original drive and they did not. Still, I give this experience 4 stars since the data was 100% recovered from a drive with a dead controller. I've paid for recovery of more than a dozen dead drives and this is the first time I've had a 100.00% recovery. The total price was about what I expected, but there is zero reason they didn't give me my orig drive back and I had no need of a USB external drive costing 3x what I needed. Update: After writing this review, I was contacted and told I could return the USB drive for a partial refund. Also, they have shipped me my dead drive, which makes me very happy. I recommend keeping all original boxing. I've changedg this from 4 to 5 stars based on their follow up. Again, the data recovery was perfect, I hope they can adjust their estimating practices to give a range (even if it's a huge range).