My client was totally freaked out and unwilling to trust DataRecovery with her data. A 100% recovery changed her mind and made me look like a hero. My client was totally freaked out and was unwilling to trust

Recovery was very good but had annoyances [updated] The recovery was very good, but this company has a number of annoying (industry standard) practices. First, they lie about providing an estimate: they promise an estimate, but then require you sign up and send your drive in before giving any kind of price. Sadly, this is a normal practice in this field the last decade: this is very annoying. Second, they fail to itemize costs usefully and their most common add-ons to their quoted price are shipping costs (usually over $150). Third, I sent them a 6TB bare drive worth approx $150 and they returned a drive they charged me $500 for. That means they quoted $700 to me but charged me $1400, since the 'recovery' was $700 but then there's shipping, tax, and the absurd cost for a premium (slow) USB drive to replace a $150 bare drive. Fourth, I required (and they agreed) that they return the original drive and they did not. Still, I give this experience 4 stars since the data was 100% recovered from a drive with a dead controller. I've paid for recovery of more than a dozen dead drives and this is the first time I've had a 100.00% recovery. The total price was about what I expected, but there is zero reason they didn't give me my orig drive back and I had no need of a USB external drive costing 3x what I needed. Update: After writing this review, I was contacted and told I could return the USB drive for a partial refund. Also, they have shipped me my dead drive, which makes me very happy. I recommend keeping all original boxing. I've changedg this from 4 to 5 stars based on their follow up. Again, the data recovery was perfect, I hope they can adjust their estimating practices to give a range (even if it's a huge range).

They did a great job and recovered… They did a great job and recovered everything! Also very good at communicating and letting me know what was going on with my data.

Happy Customer I communicated with Justin and he was of great help and promised that if they were not able to recover, there would be no charge. That is exactly how it worked. They did recover all my files. Fantastic at his job. So thankful 😊

Superb job recovering my critical data An SSD containing critical files failed (stupid of me not to have made backups, plural) so I called datarecovery. I sent them the drive on a Monday and I had a replacement drive in my hands 4 days later, with every file restored. They saved my business's reputation. Very professional and very fast.