Submitted a bug report on Sunday Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.

Ahhhhhhh. Jumbo!!! Jumbo is a security option that feels like a long earned sigh! They’re always immediately available to help with any questions I may have. I’ve been with Jumbo for a couple of years. They work to keep my information secure and I don’t need to concern myself with identity theft! I can not recommend them enough. You’ll be just a number at the big security companies… at Jumbo, your family!!!

Great App, Great support I tried the service with the free trial offer. I must say, the app works great and serve a really nice purpose. Unfortunatly the price was a little too heavy for me, so I didn't want to go for a full subscription yet. But, as I'm a bit lightheaded I forgot to cancel my free trial before expiration. The support team was really nice and understanding, agreeing to refund my subscription quickly. Great App, Great Team

Jumbo beta crash related diagnostics I have been a very loyal Jumbo beta tester for quite a while. I experienced instantaneous crashes last night on my iphone SE-2. The crashes continued despite my restarting my phone. It may have had something to do with my trying to activate 2FA with my LinkedIn account; but I couldn't be sure. I left an email to the Jumbo support team explaining my situation and asking for help. This morning, I received a very cogent and especially well-composed email from Isaac on their support team. It exactly spelled out the steps I ought to take to rectify the issues. I am most grateful for the excellent help. - Andrew A Roy

Issac & Christina are Amazing Issac and Christina were both quick in responding and reassuring. Issac explained the silver level that is randomly awarded, when I worried about subscription fees. I was very greatful. Christina, unfortunately, had a tougher problem to crack: I deleted a couple of something (?) and Jumbo couldn’t fix Facebook and Messenger: NOT HER FAULT! I deleted and re-installed Jumbo (Here’s hoping I didn’t make matters worse! 😔) Kale, Edmonton, Alberta 🇨🇦