ZonSupport

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4.95
Based on 20 Reviews

5

95.00%

4

5.00%

3

0.00%

2

0.00%

1

0.00%
About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Leon Rolski
BE

I worked with Zonsupport from the first… I worked with Zonsupport from the first day I came to the marketplace. The manager is constantly in touch, they work professionally and quickly. I can recommend the company they are very responsible. That's just the cost of services is high.

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Ethan Tripodi
UG

High quality, easy to start, and cost effective. Service is above and beyond what I expected. It feels tailored to my personal business needs and if I am not sure of anything, it is always resolved very quickly after asking. It is great to have peace of mind when it comes to my customer service. I never need to worry about whether there is a customer waiting on my response and so am able to focus on the more important parts of my business.

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Gil and Sarah Mane
AU

Excellent Service Zon Support delivered excellent, effective customer service to our Amazon business for years. Consistent, responsive, friendly and efficient. They held our hand when we occasionally had to navigate the maze like back room of Seller Central. Can’t recommend them highly enough.

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mark gavin
AU

Thank you ZonSupport ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people don't love our products like we do, its way better to allow the professionals to deal with it, they know how turn low star reviews into 5 stars, like they did mine. Sleep at night give the the stress to ZonSupport and do what you do best. Mark Gavin Qualita Imports FBA - long term customer.

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Rory Hills
GB

Does what it says on the side of the tin We engaged with ZonSupport to help our fledgling Amazon business. They provided a number of services for us which were all key elements of our out-sourcing model, and at what we felt was a good price. Very happy to recommend to others looking for this type of service.

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