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ZonSupport

http://zonsupport.com

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4.95

Based on 20 Reviews

95.00%

5.00%

0.00%

About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Pivotal for our Amazon business We engaged Zonsupport for our AMZ business when we realized that 15-20% of our inventory was faulty. As new sellers we needed someone who’s been in the business long enough to navigate the issues that we were experiencing. Zonsupport did this with grace and helped many of our customers. We had peace of mind that our customers were being looked after. A huge support for our business. Highly recommended.

Best in the class - much better than VAs We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real money making tasks but also our Amazon review rate has doubled. Now we don't have to worry about low star reviews, negative feedback, refunds, returns or risk of breaking ToS - they are champion of handling these tasks. No one can beat them - hands down :)

Our customers love our CS team and so do we! I have been working with ZonSupport for about 2 years now. They are amazing! Greg is great to work with and Amy is amazing at what she does! We receive feedback from our customers leaving compliments and saying how good our customer support is. Thanks Amy, you really are a star! Our customers love you and I enjoy working with you :)

Thank you ZonSupport ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people don't love our products like we do, its way better to allow the professionals to deal with it, they know how turn low star reviews into 5 stars, like they did mine. Sleep at night give the the stress to ZonSupport and do what you do best. Mark Gavin Qualita Imports FBA - long term customer.

Greg and his team at ZonSupport looked… Greg and his team at ZonSupport looked after us, explained the process, set us up, helped us with response messaging for Amazon Seller Central and monitored on a daily basis. They supplied us with Monthly reporting as per our expectation. We would recommend Greg and his team to you as Amazon Sellers

ZonSupport

http://zonsupport.com

About ZonSupport

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Michelle

John Rusell

Troy Siemens

mark gavin

Karina M.