Rory Hills
GBDoes what it says on the side of the tin We engaged with ZonSupport to help our fledgling Amazon business. They provided a number of services for us which were all key elements of our out-sourcing model, and at what we felt was a good price. Very happy to recommend to others looking for this type of service.
Ethan Tripodi
UGHigh quality, easy to start, and cost effective. Service is above and beyond what I expected. It feels tailored to my personal business needs and if I am not sure of anything, it is always resolved very quickly after asking. It is great to have peace of mind when it comes to my customer service. I never need to worry about whether there is a customer waiting on my response and so am able to focus on the more important parts of my business.
Sara Di
AUZonSupport- Professional and Supportive. Professional and supportive team to work with, Greg/Susan and the rest of the ZonSupport team really do know how to handle customer support. They are the best in their field. They handle all aspects of our amazon customer service support. They reach out and reply to customers concerns promptly. Handle any negative feedback, replacement orders, investigate and address any customer cases that may not appear to be genuine complaints. They are always available for advice and support. They are an extension of our business, and we highly recommend their services. Thank you, Greg, Susan and team, for all your hard work and support.
Mark
GBZonSupport's service goes well beyond… ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A few hours later our Account Manager had it sorted. Their Help Desk is outstanding - true peace of mind.
Tradewinds Design
AUPriceless peace of mind It's so reassuring to have ZonSupport on-board. It really does feel like an in-house team looking after our customers. The peace of mind knowing these issues are taken care of 24/7 and every effort is made to step in and handle questions and issues objectively is priceless.