I received my packets in a good… I received my packets in a good condition and plus they always notified me when they have it ready to pick up excellent service

The entire process from signing up for… The entire process from signing up for a free U.S address to picking up my items was very easy they were very informative pertaining to the location of my items and it was affordable.

The service with Mailpac was timely and… The service with Mailpac was timely and efficient! I have no complaints there! My package was delivered to me in the shortest time possible and in excellent condition. Improvements can be made to implement more customer friendly service though. When I arrived at the Mandeville office to collect my package, none of the service reps were willing to give it to me because I came at exactly 3:00pm which is the time the office closes on Saturday. I understand they had already turned off the machine, but because I was traveling all the way from Black River to get there some amount of leniency could have been given. Then when I went back yesterday to get it they would not let me inside until exactly 9:00am when they opened. Again, seeing as though I was standing outside the door from 8:30am even 8:55am they could have allowed me in you know.

The seamlessness of the entire process… The seamlessness of the entire process was the best part of it. Being able to pay online and pick up is convenient. The wait isn't always the best part. Especially now competitors are promising next day shipping. The status between preparing for shipment and in transit to me feel like the same status. We still have to call in to determine if the shipment was on the plan and if it would arrive on a particular day. So more information would make this a full 5

You pay premium prices for a simple, mediocre service! You pay premium prices for a simple mediocre delivery services, I paid around 50$ for a delivery that toke around 4 days. This is premium 1 day prices for a 4 days services. I wouldn’t recommend it, for this prices and mediocre services. Regular postal service would give you the same delivery time service for 50% less. If you’re in a hurry I will definitely NOT RECOMMEND it. Go to the big guys Direct, don’t waste your time and money with this “wannabe” courier services!