Getting the package was relatively easy… Getting the package was relatively easy and quick once it had arrive at the post boxes near me. I live the convenience of it all.

The service with Mailpac was timely and… The service with Mailpac was timely and efficient! I have no complaints there! My package was delivered to me in the shortest time possible and in excellent condition. Improvements can be made to implement more customer friendly service though. When I arrived at the Mandeville office to collect my package, none of the service reps were willing to give it to me because I came at exactly 3:00pm which is the time the office closes on Saturday. I understand they had already turned off the machine, but because I was traveling all the way from Black River to get there some amount of leniency could have been given. Then when I went back yesterday to get it they would not let me inside until exactly 9:00am when they opened. Again, seeing as though I was standing outside the door from 8:30am even 8:55am they could have allowed me in you know.

The service is professional The service is professional, packages arrive quickly and in good condition. The only criticism is that it is costly but, you get what you pay for and it is very good.

The seamlessness of the entire process… The seamlessness of the entire process was the best part of it. Being able to pay online and pick up is convenient. The wait isn't always the best part. Especially now competitors are promising next day shipping. The status between preparing for shipment and in transit to me feel like the same status. We still have to call in to determine if the shipment was on the plan and if it would arrive on a particular day. So more information would make this a full 5

Completing the pre-alert process has… Completing the pre-alert process has improved. Had problems doing that before. Also got goods even earlier than I expected and delivery was seamless. Got the alert in the morning that package was out fir delivery and driver got to me before lunch. Overall I am very satisfied with the last delivery.