Updates on the fly So, tasked with revamping our existing phone extensions and menu options I called Eden Harvest (by the way the best in the business) and he set aside his time for me and helped me walk through each step till I got it just the way we needed it, and he did our newest recording as previously he did. So, love working with him and OnSip. I learn something new this company does every time we need something.

We updated our Router and we no longer… We updated our Router and we no longer had inter-office communication. The new router was blocking the connections. After several trial and error attempts, they figured out the solution. It was great to see them continue to try and resolve the issue.

A review request is the only reply I received A review request is the only reply I received. I still haven't had any help. In my tickets I am wondering how to get call recording and SMS to work.

Great customer service, love the voip Had a problem with one of our base phone and all of our cordless. Call CS and got a tech immediately. He was great, issue on base was just a matter of changing its setup and cordless just had to be rebooted. Tech walked us through solution for each so we would know what to do if it happened again. Have had very few minor issues over the past year of using Onsip. Customer service is very quick to respond and very knowledgeable. This voip phone system has been great for our business.

Excellent Customer Service as Always Excellent Customer Service as Always Dave was super helpful with my question, answered quickly and walked me through so that I can know how to do it myself. Onsip's awesome, responsive, stateside-based customer care is a huge factor that keeps us using their services.