Well-versed Representative The rep that I spoke with was willing to look at the files I wanted to upload but also gave me his best guess on what was causing the issue. He was correct with his guess and I fixed the issue on my own!

It's great to have quick responses when… It's great to have quick responses when you have telephone issues. customers support helped me to solve the issues I was having with no phone service.

Poor support, advertised features not actually available Lot's of promises of features made that have yet to be delivered. Several that we found out were never available in the first place that were promised in the initial sales pitch as well. Poor service as well that has taken a couple months to even get to a usable state for our company. Still many dropped calls and connection issues but all support ever says is that it is not them and that it must be on our end instead of helping find a solution.

We updated our Router and we no longer… We updated our Router and we no longer had inter-office communication. The new router was blocking the connections. After several trial and error attempts, they figured out the solution. It was great to see them continue to try and resolve the issue.

Competitive pricing Competitive pricing. Particularly the pay as you go plan makes this an option for slightly larger companies where an inflated flat rate per extension is too prohibitive. Another plus is the reliability. We're had no system outages since switching to OnSIP.