I appreciate the way they keep the… I appreciate the way they keep the customers updated throughout the entire process. My WD external hard drive crashed just before I was going to back it up. I plugged it into the computer but it wouldn’t turn on. PITS Data Recovery came to my rescue when I thought I had lost priceless personal/family pictures and videos. I called in and they sent me a shipping label free to send my device to their lab. They contacted me a few days later to inform me about the damage level and the cost of the recovery. Alfie was friendly and knowledgeable, always answering each and every question I had. Thank you so much for your help!

These PITS Global guys are FANTASTIC These guys are great! Respond to questions very quickly. They offer a lot of options. They received my drive and fixed it so quickly. Provide all the instructions, free shipping, evaluation steps that allow you time to make your decision. I do wish there were lower cost options because I think my drive was in perfect condition, it was just locked making it an "easier" recovery, whereas they probably have to fix damaged/broken drives with much more precision. Can't put a cost on 500GB of 40 years of MEMORIES though right!!?!

Friendly, patient and helpful customer service I can't tell you how grateful our family is for your service. Seeing all the pictures and videos of our family as they grew reminded us of the faithful goodness of God in our lives over the years. Few, perhaps, would call the recovery inexpensive, but the value to us far outweighed the cost. Also, I very much appreciated your customer service. It was clear, kind, informative and patient. I would quickly recommend you to others -- and probably will. Thanks again, Chris Knobloch

PITS is the Best Recovery company. PITS was very professional explained the process and responded quickly to any of my emails or calls. they were able to recover info from my hard drive that other recovery companies could not. and when they sent the recovered drive, they guided us thru the installation process..

I believe the timeline for the recovery… I believe the timeline for the recovery was better than other company's. In addition, the communications between PIT and us clients is well above excellent. I would recommend PITS to others. None of these companies are cheap, but I look at it as you get what you pay for!! Tony Petralia, Ocean View, DE