great support positive: they totaly resolved the issue. Communication was very good.Technicians were very knowledgeable,they reached out to make sure I was doing my part to resolve the issue. Net result they resolved the issue and my PC works faster than before. only negative: When new tehnicians took over sometimes they were not familiar with the issue or the history

Tony Tony, I realize it’s not his real name was extremely patient and dealing with my issue to add my wife’s computer to my family subscription. Thank you, Tony

They explained why I was having issues… They explained why I was having issues with my psd photos. I should have asked how to convert my photos after editing on Photoshop

The people I dealt with were helpful… The people I dealt with were helpful and patient: Tony, Thomas, David and Roy Please remind them that when signing people up for 6 months service that that service will renew at 6 months! Had to deal with paypal with that. Otherwise, the computer is fixed. If I have problems with this older computer I will contact you again!

You were very helpful and explained… You were very helpful and explained things clearly and sympathetically.