They arranged collection of my shipment… They arranged collection of my shipment from the sellers location since the item could only be picked up. They did this through FedEx Ground and it wasn't as expensive as I thought it would have been

Fast shipping Not very professional, but they definitely deliver on speed, which is most important in this case. There's room for improvement on customer service. Just because you're currently the cheapest and fastest doesn't mean you'll stay in the market forever, so improve on your customer service.

Shipment was sent over three months… Shipment was sent over three months ago. To date nothing given. They overcharge and then make excuses. They said pay the additional charges and you get the parcel else it will take time to come out. Now the fourth month is starting and they still are not interested in shipping or delivering. These guys are crooks. I have since then had three other shipments from US delivered but not these guys. Keep using the excuse the goods are stuck in customs....but other companies manage to deliver.

They do provide a dangerous goods… They do provide a dangerous goods certificate when you're shipping chemicals and that makes it easier to clear goods on your own. The paperwork was done very well and our agent did not have a hard time clearing our chemical shipment

I had difficulty processing payments as… I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be informed that at the present one is supposed to buy on his own and send the item to your shipping agents in US. I was eventually supported to make purchase by one of your staff from the US end.