Completely a scam! This company is a fraud! They are 100% out to scam people out of ALL their money! They lie, will always say the check is mailed out, fully knowing you're never getting paid. They told me at least 8 times my check was mailed, and all eight times they said my check was lost. How are businesses like this able to commit such heinous acts?! STAY AWAY FROM ASE PROTECTION...you will be robbed!

Purchased the extended warranty for 3… Purchased the extended warranty for 3 years/45,000 miles when I purchased a used vehicle. Had to put it in the shop for injector issues about 10,000 miles / 1 year into it. They denied my claim stating that I missed 6 fuel filter changes. I did have to do one fuel filter replacement and 2 oil changes during the time that I owned the vehicle. They told me that it was my responsibility to ensure that maintenance was completed by the previous owner. What a SCAM! Buyer Beware!

This company is a serious SCAM This company is a serious SCAM. I purchased the vehicle Warranty June of 2022 upfront with full payment of $1900.00. Approximately 1 to 2 months later I called to cancel and was instructed to do the mileage thing and get Notarized letter. Mailed letter, when called to check the status they (Tatiana) stated they never received letter and to wait a few weeks so they could contact the mail room. Called for months and just got a bunch of BS stories. Now May of 2023 still dealing with Tatiana she tells me to get a new Notarized letter and that its my fault and should of mailed the letter again sooner (speaking very rude), then hangs up on me. Start calling and trying to reach anybody else, reach Marcus the original salesperson and he transfers me to supervisor William Porter. William instructs me to email him my Notarized letter and he would start the refund process. Of course, months later still no check and call William back… he states he is going to put a force through for the refund. Calling and calling….Maria now is stating the check was mailed out… wait for check…no check. Call Maria back and now we have to wait for the investigation before another check can be issued and you know the rest. After numerous calls until this day, still no refund. These people need to be reported to someone and we need to file a Civil Lawsuit

I paid $4000 for a protection plan that… I paid $4000 for a protection plan that would only be activated after I put 1,000 miles on my car. I have reached the activation mileage and now no one returns my calls. The contact information URL is bogus. You can only phone or use the postal service. This is feeling like a scam. If I don't receive any communication I'll file a complaint with the State Attorney General.

Beware of doing business with this… Beware of doing business with this company. I payed upfront for both my cars. In September 2023, I requested a refund. It has been six months now still waiting on a reimbursement check. I was told they never received my notarized letter and pictures of the odometer. Therefore, I emailed the documents. Then I was told they could not work off a copy of the notarized copy, that they needed the original copy. So, I sent new notarized documents. Then, I was told the person that signed for the Notarized documents (Catelin Wilson) works at the front desk, but does not work for ASE. On another call, I was told they received everything, and it was sent to investigations for review. Now, I am told that they do not have my documents and I need to resend them a new notarized letter, because the one they have is to old. (Confirmation that they did receive my documents). You can’t speak to a manager or supervisor only customer service. I’ve emailed and left plenty of messages. I wish I would have read these reviews before I gave these people my money. I would be interested in joining the civil lawsuit. I need to be refunded my money!