Extra charges all over the place! As always, you can tell how good a service is when things go wrong and how it is dealt with. Unfortunately, in the case of Seven Auto and VIP Cars, have both been terrible to deal with. Long story short - Seven Auto were dishonest and made me pay over $500 claiming that the insurance from their partner (from VIP Cars) was not sufficient, even though the documentation clearly stated it was. VIP Cars then offered a pathetic $100 refund which clearly demonstrates their disregard for customers. I shall be looking for legal advice on the matter now.

Thanks for the great help and service! Blake and Johnathan were both incredible setting me up with a vehicle. I flew in from overseas and called before hand to ensure I could have a vehice when I arrived and they answered all my questions with kindness. Normally organizing a vehicle when travelling is stressful, but I didn't feel that at all here. When I arrived they were so cool and suggested me things to do while I stayed. On my next long term stay, no matter where my accomodation is in Florida I will fly into Orlando and rent here just because of them.

Dishonest rental company Days prior to arriving, I called about the insurance policy. Person at the company said my insurance was fine. When I arrive to pick up the car, I was told my insurance wasn't fine and needed to pay an additional $200 (2x the total rental cost). Dishonest business practice. Do not recommend!

Warning about Liability Insurance. Warning about Liability Insurance. This company only accepts liability insurance from a limited number of US insurance companies. That information is not found on many booking sites or is in the fine print of others. I have full coverage through CAA Insurance and was not able to use it and it cost me an additional $30 per day. After doing some investigation I discovered that many second tier rental companies have similar policies that will cost you extra. Your credit card only covers collision not liability and can be used if your credit card has rental coverage. Many 3rd party booking sites do not tell you this and it is not stated in the terms and conditions or on the voucher you give to the rental agency. Before booking anywhere confirm with the rental company that they will accept your Liability Insurance or you will end up paying more that the Tier 1 rental companies.

Customer service was excellent Customer service was excellent. Every employee I had contact with was professional and courteous. Easy pick up and easy return. The vehicle I rented was very clean and was easy to handle driving. The driver’s seat had great lumbar support. I would definitely recommend renting from seven auto !