The guys were all great The guys were all great. We got a clean vehicle with minor damage but kinda to be expected where we were. The vehicle damage was clearly described in the inspection before we went through it so they do a great job at inspecting before and after the car is dropped off. All their vehicles are nice and I'm grateful for the kind service.

Insurance Certificate Make sure that people understand that they need a copy of their insurance certificate. Everyone at the counter had a problem of some sort. Didn't take American Express, or debt cards. That was a problem Thankfully it was resolved. The girl at the counter was very nice and tried to accomodate.

Highly recommend Rental pickup/drop off in Vancouver, Canada. The service was excellent. I had to call in to hold my reservation with flight delays which was honored. Pickup & drop off was done timely by polite, professional staff in clean vehicles. Staff drove safely. The rental vehicle was in good condition & served well without a problem. The pricing was so much better than the high cost rentals available at the airport.

The process to get the car took an hour… The process to get the car took an hour to an hour and a half and I found the process very inefficient and cumbersome. The shuttle was very inconvenient. Upon return, we almost missed our flight because it took so long for a shuttle to return from the airport to take us to the terminal. Fees for toll roads were not disclosed upon reservation which was very frustrating and added additional fees. Overall very disappointed and probably wouldn’t use this company again.

Terrible customer service Terrible customer service. Supervisors/managers don't know what they're doing. Wanted to extend my rental and was charged twice as much. Insurance policy is ridiculous - they "force" you to use their insurance even when you have supporting document when you want to use your own insurance. Never again. Terrible car rental company.