Everything went smoothly Everything went smoothly. Anthony was very responsive from the very first email. For a minute, I worried when the driver hadn't contact me before the trip, but Anthony took care of it right away. I talked with our driver Fred before we arrived at the airport, and he was right on time. We had a school group of 27 traveling from Hartford Airport to Yale, and we will definitely use them again.

Coach America to the rescue!! At the last minute I need 2 coach buses for an athletic run and Coach America found me from my Google search!!! Everyone I spoke to was friendly, accommodating and professional. They worked with me on getting the coach buses reserved, drivers confirmed, quotes received, etc. When our return trip was extended due to a weather delay, no problem. We will definitely be using them again.

Large group airport transfer Coach America took care of our large school group and transported them to and from the airport during a very busy holiday. They were on time and made it easy to contact the driver. We were given driver contact information the night before. Coaches were clean and comfortable and Leon made the process easy. I would definitely recommend them to other agents.

Coach America provides that high level… Coach America provides that high level partnership with World Class service. Coach America has been working with us for some time now. Would recommend to any of our clients, referrals and business partners. Very flexible with long/short term service, last minute alterations to scheduling, increase of service, quantity of vehicles needed from black service to super coaches and any other requests we pass their way. A Class service !!!

Subpar Experience, But Effort to Rectify After We did not have a good experience with Coach America. Our bus was entirely too hot. We needed to ask the bus driver multiple times to please turn the air down, and eventually to just turn the AC on. The televisions didn’t work, so our bus full of children couldn’t watch the movies we planned to watch. The toilet in the bathroom was super shallow, which really freaked out our toddler. The bus was late to pick us up at the end of the day, so we got home later than we had planned for. Dylan from Coach America did reach out to me about this review almost immediately. He shared that this was likely a subcontracted bus and driver and not one from their actual fleet. He seems extremely passionate about this company and the quality they are known to provide, which is not indicative of this review. He also offered to make a donation to our organization, which certainly goes above and beyond thoughtful and was certainly not my intention with my review. If we were to need their services in the future, I would feel comfortable giving them another try provided they can ensure that we will be provided with their bus and staff.