I received the wrong electric motor… I received the wrong electric motor that your site listed it would fit my SF42 suburban RV heater. I had a difficult time getting assistance and when I did I was being charged a Restocking fee of 30 percent. Refund fee took over a week to received. I was stated the correct motor would cost $207. This price was way over priced. I found the correct motor for $138. The poor handling of this situation caused too much frustration. Plus I did not received a Proper Return Label and had to pay for return shipping.

Ordered a sail switch for my sf30… Ordered a sail switch for my sf30 furnace. Part came quick! And of course if you install it yourself you save even more money and you know its done right!

The person that helped me was the… The person that helped me was the nicest person I have ever dealt with in customer service. She went out of her way to achieve my goal and kept me informed thru the whole thing I was and am very happy and pleased. I would recommend you to anyone Thank you

Excellent service and quick to respond Excellent service and quick to respond. Had some issues with door kit i ordered and were easily resolved. No waiting on hold, everything was handled in the first attempt. May i add we love having an endless supply of hot water in the camper. The suburban st-60 works great.

Haven’t had such incredible proactive… Haven’t had such incredible proactive service support in a long time.