Great helmet with friendly service. Great service and Good friendly communication. As si had to exchange for a larger size. Helmet is beautiful; mine has the red lining white stitching contrast. Comfortable. Wished they offer you the option for the latch buckle European style if you so desired. Bluetooth works flawlessly and connects every time. Speaker are loud more so than my other helmets with other brands of BT but once you get going these open face helmets aren’t design to listen to music at all. It’s been rather cool in florida these days so cannot comment on ventilation so far. Overall very happy with my purchase.

Quin Spitfire Rosso Buckle Issues I bought the Quin Spitfire Rosso. So far I really liked the helmet EXCEPT.... There is, what I perceive, as a design flaw that is very very dangerous, the buckle clasp for the helmet gets caught on the padding and may not not secure all the way. Several times I thought the chin strap was clasped but it was barely in the buckle and then just pulled out with a simple tug. This would easily cause the helmet to come off in an accident. I can't find a way to extend the buckle away from the padding. As it is, I don't feel comfortable using the helmet. I contacted Quin and never received a response.

Not fault of customer service rep Not fault of customer service rep. Poor exchange policy for e-commerce. Quin has no brick and mortar overhead so there is no excuse good enough.

Ghost helmet Ordered a Ghost helmet, looked cool online. Did not fit properly too small wasnt an intermediate oval as advertised. Quality not as expected. Cost me over 50 dollars in shopping cost just to find that out.. Returned the the helmet and bought a 6D much better quality.

Only rating one star just because not… Only rating one star just because not being flexible with customers, especially during these times. Purchased helmets early to make sure they arrived for a 50th bday based on all the shipping delay issues during the holidays. When a family member obtained COVID, I was not able to give my man the helmet and we delayed his bday surprise (a scooter and your helmets). He did not like the helmet design and two tone colors, as well as the size did not fit even though his head was right on the boarder of the size L sizing. I submitted an RMA and was denied return of the helmets. It is just disappointing that a 14 day exchange is set when a large majority of any companies have at least a 60 day return program during the holiday season. For the benefit of others down the road, please consider this for your future customers during holiday timeframes so they don't lose a tone of money like I did because I didn't meat your 14 day RMA timeline. I personally loved your helmets and thought he would for his 50th and was so disappointed that he didn't like the look of them. I understand that policy is policy and am only rating it a 1 so that you will consider the adjustment of this policy for others down the road.