Buying and documentation experience The actual buying process was good, but one thing lets it down was the after sale documentation side. We had to chase them up several times to get the warranty documentation send to us, it took nearly two months to receive the paperwork. Also the sale manager did not return our calls as requested to discuss the problem, instead we got his minion taking his call which was not reassuring.

Tates Vauxhall Service Centre. Thankyou to Natalie today for sorting the MOT and service on our car and getting the advisory work found on the MOT all completed today. Excellent service.

Very patient sales staff Very patient sales staff. Test drived 2 cars, coming away still not sure. Offered a follow up service to try and find the specific car ( colour and interior) we were looking for.

Excellent Very helpful, professional and kind salesman. Took care finding right car for me. Max was efficient and patient. My third car from Tates and I always exceptional service from the sales team.

Fault rectified promptly on nearly new car. Calvin was really good to deal with on the sales side, not too pushy and very pleasant. But the star of the show was Rob in Service when I had to take the car back after 2 days as it was making a strange (but hard to hear) noise. Rob got a Technician to look at it immediately to identify the offending part, then placed a priority order for a replacement and got it fitted 3 working days later. As a Kia Approved Used vehicle the fault should have been identified by Kia, not Tates. Anyway, prompt action by Rob saved the day!