I wait for my bike now over 1 Month I wait for my bike now over 1 Month. They have the money but I don't have the bike. On my last mail no reaction at all. The last Custom service guy told me they out of stock and the bike will be shipped out in week 03/25 we are now in 04/01 and still nothing. When I order the bike the site said it will be shipped in 2 days. Its frustrating. No one is picking up. I will file a fraud case with mt Bank its ridicules. Stay away from that company as far as you can.

Any review above 1 star is written by… Any review above 1 star is written by someone who works for this terrible company. I cancelled my order 3 hrs after placing as my wife didn’t want the e-bikes I ordered. The company ignored my cancellation 100% and shipped out the bikes and has completely ignored all my emails and there is no one who answers phones or calls you back after you leave them a message. Complete scam of a company BEWARE!!! I have been trying to reach them at least 8x per day leaving voice mails with my phone # and emails with my phone #. They simply will not get back in touch with me and one of the bikes got delivered today. (Left outside in the pouring rain to top it off) How is this allowed? Please do not order anything from this e-bike company ever!!!

Good experience with Basalt and Basalt ST purchaasee Have had bikes for a few months now. Both are fun to ride. My wife's ST had a bad shifter when we got it. After a few emails with customer support we got a replacement from MOKWHEEL about two weeks later which I installed. I also had to contact them about some accessories that were missing from the free package of stuff they sent us. They promptly apoligized and sent the missing items.

Scoria love I love my bike! My friends that have super 73s are SUPER jealous of my bike because it’s decked out. I was afraid to ride it at first but now I don’t want to get off of it. Everyone thinks it’s a little mini motorcycle. Lots a strangers ask me where I got it when I’m out riding around.

This is the absolute worst customer… This is the absolute worst customer service of any company I have ever purchased from. Good luck getting a response or a warranty issue covered. Do yourself a favor and find a reputable company that answers the phone or responds to emails.