Scoria love I love my bike! My friends that have super 73s are SUPER jealous of my bike because it’s decked out. I was afraid to ride it at first but now I don’t want to get off of it. Everyone thinks it’s a little mini motorcycle. Lots a strangers ask me where I got it when I’m out riding around.

2 year warranty? more like 2 minutes bad handlebar hardware, 1 part and its proprietary, which means its unavailable anywhere else but the manufacturer phone number is useless, 20 min on hold then they disconnected and I received a text to use email, which i already tried, 1 response and then nothing. figured I would buy from a somewhat local dealer (California, although bike shipped from east coast port, regardless) suggestion: call the phone number or email with a made up problem and see if they respond, if not DONT BUY FROM THEM

Terrible Customer Service - Great Bike Asphalt ST arrived with bent rear rack. Emailed pics & no response. Called & got tech support to view the pics & they agreed that it was damaged at the manufacturer before it was placed in the box. Shipping label created in 2 days, but the replacement rack was never handed over to the shipper. After many unanswered emails, called customer support who assured that it was on the way; it was a lie. Called 2 days later when tracking showed no progress; more lies. Finally after 3 weeks of unanswered emails & phone calls & lies, emailed ultimatum: ship replacement rack now or deal with the FTC for warranty violation. Emailed answered immediately & it was shipped within hours. Don't know if this is incompetence or stupidity or both? Spend the extra money & buy from a bike shop dealer. Don't buy direct.

Good experience with Basalt and Basalt ST purchaasee Have had bikes for a few months now. Both are fun to ride. My wife's ST had a bad shifter when we got it. After a few emails with customer support we got a replacement from MOKWHEEL about two weeks later which I installed. I also had to contact them about some accessories that were missing from the free package of stuff they sent us. They promptly apoligized and sent the missing items.

Nice Bike, Horrible Customer service I had been researching, reading, watching videos for months before purchasing my first ebike. Thinking that I found the best out there. Well my experience has not been the best. Let me start I really do like the ebike. It is fun, easy to use, and adjusting the settings is easy. However, the service is crap. When I purchased my ebike I included the $99 accessory package, which at the time the website did NOT state they were out of stock on the accessory package. Mokwheel does have a phone number, but good luck getting a person on the phone or to call you back. I did email customer support and received an email in 24 hrs stating that the accessories would be sent out on the date stated on the website. That would have been acceptable if the charger wouldn't have failed within the first week. Again I tried calling and received no answer, left a message no call back, sent an email and here 24 hrs later no response. Currently they have no chargers in stock according to the website. So I have no clue when I'll be able to use my ebike again. It's frustrating to have an $1,800 paper weight sitting there unable to use. Overall the lack of customer service is a huge disappointment. The lack of communication is unacceptable. The lack of accessories should not be a thing. There are many more details I could go through as to why one may want to reconsider buying from Mokwheel but I focused on the most important to me. They really need to get their act together. Otherwise they will find themselves bankrupt.