I don't have my eTrike yet, but impressed with staff I don't have my eTrike yet, and I'm already impressed. 1. I tried to use the A100 discount code, and it didn't work, but I ordered the bike anyway. A few days later, I received an email offering the code again. I was pleasantly surprised after contacting customer support to request the code be applied to my order—no hesitation to apply a credit to my charge card!! (credit received earlier than expected) 2. I wanted to know if a backrest for another model would fit the bike I ordered. I got an answer immediately that it would, but it might block the cargo box. A few days later, they sent me a picture. That's unreal. Someone went to the trouble to mount the backrest and take the picture I didn't request. Now that's great service. If their products are as good as the staff, I made a great decision going with Addmotor.

Ordered a bike priced in Canadian… Ordered a bike priced in Canadian dollars when they billed it they charged me almost $200 more. They try to say it was a currency fee or other fee by the bank which is 100% a lie on there part.

Don’t buy Addmotor! Better Business Rated "F" Look!!! My husband has had nothing but trouble with his bike. With less than 100 miles the digital display and odometer quit working. It has been at a professional repair shop for months. Addmotor has requested parts be shipped to them for repair, and returned to the shop someone else's bike parts (not compatible) they requested the wheel and later returned it damaged, stating the wheel didn’t need to be shipped and required me to purchase a new wheel. I don’t see them stepping up and making it right. I encourage you to look elsewhere for an electric bike. They ship FedEx and most packages are damaged too. It has been in a repair shop for six months out if twelve. The warranty expired last week. The product is substandard and repair department is worse. Purchase something with better reviews! Update: On 11/16/23, after going back and forth with them, we purchased a new rim. It arrived today. Unbelievable! They sent us someone else's used rim with a broken motor attached! My broken LCD (the only problem I started with) has not been returned to me and probably won't. Now, I have someone else's broken motor, a broken rim, and no LCD at all. I have so many new issues, and they don't care. These people are incompetent and unreliable. Run the other direction fast!!!!! They switch good parts for bad. The bike shop I am using has been in business for decades, and they have never seen anything this bad. I went to the Better Business Bureau for Addmotor, and they have rated them an "F" business with many complaints. 11/17/23, Sir, your response is rubbish. You don't sell new parts, you swip-swap parts and make matters worse. There isn't a customer service department.

We purchased two of the M360 trikes in… We purchased two of the M360 trikes in July 2022 and now need to replace the brake pads and we have tried for over a month to contact the company to get the parts and no one will respond to our emails or messages left by phone. My last email even stated that if they did not contact me (and I have tried three or four times and given them plenty of time to respond) that I would post bad reviews and that didn’t even prompt a callback or an email.

Addmotor sucks 4000 spent. Batteries quit in a couple of months and they won’t honor thier warranty. Don’t buy this junk