Strong beast Cruiser Before I decided to buy an ebike I went saw other brands but many complaints including customer service. I saw that Magicycle had over 4.6 reviews and decide to buy a Midstep Through Cruiser. It arrived two days before and safely packed. I prefer trails and that beast is super, super strong up and down trails with my weight of 220 Lbs. / 66 inches tall. Now I can enjoy trails and cycling around even with knee conditions. I love my Magicycle Cruiser.

Magicycle is total joke Magicycle is total joke! Clearly a company conjured out of thin air pimping mediocre products with the worst customer service you can imagine. They screw up what you order and then screw up shipping it to you. And when you inquire about your order they just offer weird CYA BS trying to lay off responsibility to quirks of the cosmos or some other mystical fubar. Do not do business with this company!

Outstanding Experience First Communication with this Company is Excellent! Fast response time when emailin. Fast Shipping and Incredible packaging. Purchased Ocelot Ebike, I'm 6'2 and 315lbs. and Ebike fit Great and had Outstanding Power! I did put Handlebar riser on ebike Purchased through Magicycle and make a huge difference. Overall Incredibly happy withbPurchase!

I did a lot of research on fat tire… I did a lot of research on fat tire e-bikes and found Magicycle was a great deal and had extras that other e-bikes didn't, such as higher voltage battery and hydraulic brakes. We purchased two Cruiser Pros. They arrived in about 7 business days. I followed the video assembly instructions and they were simple to put together. After the first ride we can say we love these e-bikes!

Very well built bike, but….. Very well built bike, but battery life is no where near what is advertised on the website, and the customer service response is basically non-existent. They respond with platitudes but no action to resolve the poor battery life or deceptive advertising. The website claims the cruiser will get 55 miles. I can ride about 30 miles on PAS level 1 before my battery is drained. I’m disappointed to say the least. I should be offered a replacement battery.