Good customer service Don't remember his name, but I appreciated that the guy working there took the time to walk me thru the use of my new electric bike and answered all my newbie questions; even though the pick up location is basically just their shipping warehouse, not a proper bike shop. Also, they are prompt in answering the phone or replying to email questions.

pros and cons, overall good pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery

Love the deal Love the deal, the bike and overall experience from ordering to the convenience of being able to pick it up! Only complaint was that cranks didn’t get enough grease and it’s a creaking nightmare lol

The price for the GT 29’er Performer… The price for the GT 29’er Performer was the lowest I have seen for sure... Then City Grounds did free shipping.. which was absolutely amazing... I am very happy with City Grounds ... their communication and deliver of the bike were A++++++ If they do free shipping again on GT 29’ers I will definitely step up and buy another one.

City Grounds Fan but things have been slipping as of late... I have been ordering from CityGrounds for my BMX and hybrid bike needs for the last few years. I have really liked their selection, fast shipping and their eewards programs. However, the following has been disappointing as of late: - Very limited selection of bike components and many items sold out. - Increased pricing across the board - seems to be about 15% on average. - Reduced catalog options to redeem rewards points. - Fewer items eligible for a rewards member dicount. I still give City Grounds 4 stars but would have given them 5 stars a year ago.