YOU GOT TO SIGN FOR YOUR PACKAGE.. My bike was great but there shipping sucks you have to be home to sign for the package which i counldnt because i work 70 hours a week i jest let it get sent back to them and never called fedex which never left nothing at my door or nothing i reorder from danscomp which the bike was 50$ more which saved me 14$ cause there shipping is free not 78$ like city grounds and there customer service is even better not this a.i. bullcrap ,,fix your website and give people the opportunity to have a scheduled delivery or to opt. out for signing for a package. Not send it to them and tell them you cant change nothing about it and your gonna charge them double shipping cause of there mistake,, worst thing is i even told them in the the order info there will be noone to sign for the package unless its deliver after 6:30 pm or on sunday..

A personal touch goes a long way! What a great personalized experience we received from the City Grounds staff. They assembled our bikes to our requests and were so KIND to charge my wife's bike because they knew how much it meant for her to immediately ride her Birthday 🎂 gift!!!

pros and cons, overall good pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery

Friend’s told me about City Grounds Friend’s told me about City Grounds. I actually purchased my first bike here on my first mob ride with a borrowed bike from one of them! Was pretty fun purchase and also made everyone in our party get a good kick and laugh out of it. City Grounds delivered pretty quickly, and what was also pretty cool about the delivery is that my bike wasn’t just left there without it being handed off to another person. Delivery guy came back the next day, thank y’all for that, greatly appreciated.

City Grounds gets a double 5-star… City Grounds gets a double 5-star rating from us! We were searching all over for a Cannondale Ladies Mountain bike near our area for weeks. No one had good inventory at our shops. I found the very one I wanted at City Grounds online. I immediately contacted their customer service and conversed back and forth with "Rosa" She was very professional and responsive with every question asked. We ordered one immediately and my bike came in less than a week. Its amazing! I love everything about it! Thank you City Grounds! I will be telling everyone about the professional service I received from ordering to receipt of my Cannondale! Thanks again Rosa!