A personal touch goes a long way! What a great personalized experience we received from the City Grounds staff. They assembled our bikes to our requests and were so KIND to charge my wife's bike because they knew how much it meant for her to immediately ride her Birthday 🎂 gift!!!

they dont stand behind their product they dont stand behind their product left crank on my sons bike lost its thread after 2 month and they blamed me not assembling bike correctly. sorry folks i owned bikes for 40 years and i have Diamondback, Cannondale, Giant bikes and i never had this issues - quality of the material is awful. be aware these bikes looks cheal and there is a reason for that.

Great bike. The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.

The shipment was unbelievably fast &… The shipment was unbelievably fast & the bikes were absolutely perfect. We have actually ordered both an 18” & 16” bike for our son & could not be happier with our purchases. City grounds actually had the best price & fastest shipping than several other vendors we looked into. City Grounds also was the only place we could find a 16” BMX bike that did not have a coaster brake. We have gotten compliments on his bike & would recommend City Grounds to anyone! Premium product, fast delivery!

Great Bikes and Fantastic Service City Grounds has been fantastic to deal with. Before ordering my new bicycle, I contacted them, and all my questions were answered immediately. When I placed the order the bike was out the door and in my hands in Washington DC in no time. Since my original purchase, I have ordered through their website three more times and everything always shows up on time and in perfect condition.