Custom Ronin titanium gravel bike. Picked up custom Ronin titanium gravel bike. Very pleased with the whole experience. The fitting process worked really well. bike fits me perfectly. Did end up raising the saddle about 1/2". During the build process Alchemy provided appropriate updates. Extremely happy with the bike. Matches my expectations and is a joy to ride. Have put a little over three hundred miles on the bike and except for being a little dirty it is still good as new. I would recommend Alchemy to anyone looking for a new bike.

Great communication Great communication, actually talking to folks that know their products. Industry best build spec out there for the money. Top quality components from front to back

Great experience. My bike was delivered quickly and well packaged. Quality was great. I was kept informed throughout the process. And the bike is fantastic.

Great customer support The 1st bike that was shipped was damaged in transit, which of course is not Alchemy's fault and just something that happens some times, but I was able to contact someone at Alchemy very quickly and resolve the issues smoothly. Since I got the bike, it's been great - everything I hoped for when I ordered it sight unseen. The positive reviews I had read, which prompted me to make the purchase, where not wrong!

Customer service is lacking....entitled… Customer service is lacking....entitled attitude toward legit questions.....at the end of the day the products are nothing special...frames and bike components are produced in China...their job it simply to ship and make it easy for the customer to buy and they suck at that. Going to go back to Yeti.....they get customer service and are on you like a spider monkey when you need help.