Customer service is lacking....entitled… Customer service is lacking....entitled attitude toward legit questions.....at the end of the day the products are nothing special...frames and bike components are produced in China...their job it simply to ship and make it easy for the customer to buy and they suck at that. Going to go back to Yeti.....they get customer service and are on you like a spider monkey when you need help.

Great experience. My bike was delivered quickly and well packaged. Quality was great. I was kept informed throughout the process. And the bike is fantastic.

Amazing customer service Customer service and the sales process was amazing. Super responsive and answered all my questions.

Best Bike Company Ever I love my Lycos. Purchasing it couldn't have been easier. I have already had some amazing rides, even on snowy roads and trails. I would highly recommend the Alchemy Company and their bikes. I will have my first race on it at Old Man Winter 50K. Looking forward to a fantastic ride.

Best bike ever! Best bike ever!! Couldn’t beat the price on the bike of my son’s dreams and it was efficiently shipped in expert packaging in time for Christmas! Made it states away in perfect condition.