Scott Webb
GBSTAY AWAY FROM THIS COMPANY AT ALL… STAY AWAY FROM THIS COMPANY AT ALL COST!!!!!! CUSTOMER SERVICE IS NOEXISTENT!!!!!!! SAT ON HOLD FOR 2 HOURS ON TWO DIFFERENT OCCASIONS JUST TO BE HUNG UP ON OR DISCONNECTED PRODUCT DIDN'T SHIP WHEN I WAS TOLD THEY ARE HORRIBLE!!!!!!!!
Jody Fryer
GBIntentionally Incompetent This company has no intention of getting it right. Their "customer service" number has one or two people (at most) handling calls. The email doesn't work, and parts are not being shipped. I cannot believe anyone with a pulse would not see how badly this companuy is being run.
Sure Shot Ranch
GBLies, frustration, and lost cash is the primary product. Accepts orders despite not having access to the parts. It took them 2 weeks to let me know that the bumper I ordered was not in stock "Due to global supply challenges" ... it's a steel bumper made in USA ... what a load. $850 - no bumper, no refund, an invitation to wait an hour on hold (literally an hour) to see what alternatives that they might have in stock. When I called they told me they were low on most parts as a result of the Easter Jeep Safari in Moab (like that is a new unplanned event or something). Loads of crap and frustration are the only products they are delivering on.
Lance Storer
GBVery poor customer service & communication I ordered a brake line on June 7. My card was charged immediately, and I received a confirmation of order with a message stating to allow 1-3 business for tracking information to appear. It is now June 27th, and I still do not have part. I have tried calling with no answer (left a voicemail explaining my issue and requesting a call back, which I never received), I sent 2 emails requesting an update, which were never answered, and finally sent an email 5 days ago requesting a refund which also has not been answered. I was able to order a brake line from Summit, received it in 3 days and saved $24, while receiving email updates from them at every step. Save your money and shop elsewhere...any where else.
Marty Wellman
GBI'm still waiting on a response of them… I'm still waiting on a response of them just sending me a few bolts and washers instead of my stabilizer mount like I ordered,, guess they don't care what their business looks like and or their customers,, oh well we can't make them.. lol