Typical device that declines after a new device comes out It used to work when the WiFi was still an option. When Zubie and Verizon no longer offered the 4G connection, the WiFi was spotty. I was never notified of this change. When asking for assistant, customer support notified me and offered me a new device, without WiFi, free of charge for a year. It worked most of time. It is now 5 months later and it has started to lag again. It takes more than 5 minutes to register a hard brake or when I've parked my car. It registers speed bumps as hard brakes and doesn't register actual hard breaks.

I returned this device after a week due… I returned this device after a week due to poor customer service and never being able to resolve my problem with the device. I also asked to be removed from their email list and I’m still receiving messages.

The key reboots and drops connections… The key reboots and drops connections every 5 - 15 minutes. I've opened multiple support cases asking to have it replaced and they keep just telling me to reseat it. I'm not going to re-up next year.

The experience was hard to continue The experience was hard to continue. i asked a question and received contradictory answers...when I pointed that out, the responses stopped. I have not heard anything back from Zubie since, yet, I receive a review...probably not the best time to send this to me. The agent wasn't rude, just not knowledgeable about your own product. I am still uninformed as to if Zubie provides an alert if the device is unplugged and if so, when and how to get those alerts. I am actually checking amazon now for another brand...service is important to me and when it's poor, I change.

Terrible experience Terrible experience. Hotspot disconnects every 5 minutes to the point of it being unusable. Support blames Verizon, says its a known issue. Meanwhile still charges me every month and refuses to entertain a refund. This is after having me try out 4 + different devices. The should not charge for the service until they fix it. I should cancel, but I need "some" connectivity and this was the only Verizon option. Do not buy the hotspot, it simply doesn't work.