Beware of this when using hotwire.com I was researching trips for rental car and made two reservations. Somehow one was submitted as prepay which I did not authorize because I was only doing light level research. I then spent two hours chatting with hotwire and then calling Hertz and Expedia (who owns Hotwire) only to get the same answer which was to send an email to a generic email address I got a response today and it was that they could do nothing and call my bank to try and get my $632 back. This is wrong and not fair whatsoever.

Corporate abuse Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

Scammed by hotwire Scammed by hotwire. I was guaranteed a hotel and then got something totally different. Support didn't care at all and tried with 3 different ppl that all gave long generic responses. They even said the guarantee wording actuality means “examples” which is ridiculous.

I never write a bad review even if… I never write a bad review even if deserved but this was so bad I had to for future hotwire customers! We were promised an " Excellent Rating" hotel and of course it showed very common nice hotels as my choices but ended up giving me a sketchy unsafe "ECONO LODGE MOTEL" that was beyond nasty!! I will never ever book with Hotwire again!

Total inefficiency The most inefficient company I have ever dealt with....dealing with them for one month to get a phone installed. Waiting since October for phone installation...three appointments thus far two no shows and one the installer came but was unable to install service...in addition after being told numerous times to contact us on our cell phone they insist on texting and calling the landlord while he is at work on Wall Street trading and is very upset about all the communication coming to him rather than us. Nov 20 appt no show..Nov 27 appt no show now we have our 3rd appt for Thursday Nov 30... Six weeks to get a phone installed!!!!