Not worth any perceived savings Every time I book a car with them, I have a bad experience. I say I will never book again and a couple of years later I decide to try them again and always get screwed. They will not update or change your reservation for any reason ever, so it's completely useless to call customer service. And if you are slightly late on your time, they charge you a whole other day (instead of an hourly rate, like most rental agencies.

Total inefficiency The most inefficient company I have ever dealt with....dealing with them for one month to get a phone installed. Waiting since October for phone installation...three appointments thus far two no shows and one the installer came but was unable to install service...in addition after being told numerous times to contact us on our cell phone they insist on texting and calling the landlord while he is at work on Wall Street trading and is very upset about all the communication coming to him rather than us. Nov 20 appt no show..Nov 27 appt no show now we have our 3rd appt for Thursday Nov 30... Six weeks to get a phone installed!!!!

Use priceline.com instead of hotwire They put me in a motel and called it a 3.5 star hotel. I tried to fix it somehow with their customer service and hotwires customer service smelled worst the motel they put us in. The feces or blood drops in the bathroom was the deal breaker for us, we just left and had to pay for another hotel ourselves. Hotwire pretty much told us to take care of the scam ourselves.

I love it, not sure why it's got bad reviews Not sure why everyone is leaving bad reviews for hotwire - I've had some great deals from the company in the past. In Europe I saved some serious cash on hotels (I had a room worth $350 USD a night for under $150 a night on hotwire). I've saved tons of money on rental cars too under their hot deals - often times more than several hundred dollars compared to competitors. Obviously you need to be careful because you cannot be refunded for any of these rooms or cars.

Don't trust Hotwire quotes - they manipulate your data to offer lower rates incorrectly forwarded pickup/dropoff dates/times to rental company. Caused me to spend more than they quoted. Would not resolve issue even with screenshots showing that accurate data was entered into their system.