I booked through Hotwire and the hotel… I booked through Hotwire and the hotel was disgusting. I will never book through them ever.

Total inefficiency The most inefficient company I have ever dealt with....dealing with them for one month to get a phone installed. Waiting since October for phone installation...three appointments thus far two no shows and one the installer came but was unable to install service...in addition after being told numerous times to contact us on our cell phone they insist on texting and calling the landlord while he is at work on Wall Street trading and is very upset about all the communication coming to him rather than us. Nov 20 appt no show..Nov 27 appt no show now we have our 3rd appt for Thursday Nov 30... Six weeks to get a phone installed!!!!

Use priceline.com instead of hotwire They put me in a motel and called it a 3.5 star hotel. I tried to fix it somehow with their customer service and hotwires customer service smelled worst the motel they put us in. The feces or blood drops in the bathroom was the deal breaker for us, we just left and had to pay for another hotel ourselves. Hotwire pretty much told us to take care of the scam ourselves.

I booked a car reservation on the phone… I booked a car reservation on the phone through Hotline Car Rental. I told the agent I wanted to make a reservation for Rochester Minnesota. The agent entered all my information, confirmed my reservation, and emailed me my receipt. I reviewed my reservation and discovered that the agent entered the reservation for Rochester New York. I called customer service to explain what happened. They said they could not issue a refund. I will never deal with Hotline again.

Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?