I booked through Hotwire and the hotel… I booked through Hotwire and the hotel was disgusting. I will never book through them ever.

ZERO STARS. Stole our money. Wish ZERO stars was an option. Due to unforeseen circumstances, we had to adjust the dates of our car rental for an out-of-state trip. Hotwire REFUSED TO HELP. Completely refused to switch our dates or refund our money. We paid over $1000 to Hotwire for a service we DID NOT receive, since our trip dates had changed. Customer service was absolutely useless. DO NOT RENT WITH THESE THIEVES!!!

ROACHES AND DIRTY LINENS at METRO PHX APTS. The reviews about METRO PHX APTS that speak about ROACHES and DIRTY LINENS and OLD TOWELS and POOR SERVICE FROM HOUSEKEEPING and LOCAL VAGRANTS and UNSAVORY LONG TERM TENANTS and rooms that need MULTIPLE REPAIRS are: ABSOLUTELY TRUE and ACCURATE. This might not be the WORST place to stay...it is without question the most UNCOMFORTABLE. Mostly because of the ROACHES and the dirty LINENS. (I went to Walmart and purchased my own pillow..pillowcase..towels and tried to sleep on the couch) Yes...the front desk staff is very friendly...NOT PROFESSIONAL. Yes..the property has a decent pool and picnic/grill area. Yes..the location is central to the airport and downtown and close to the highway. Yes...the rooms are large studio/kitchenette apt style intended for extended stays. However...staying here is almost a PUNISHMENT and HOTWIRE as well as ANY OTHER reputable travel site should be EMBARRASSED for listing this property AND sending guests here for lodging. Mostly because of the ROACHES and the OLD DIRTY LINENS and HOUSEKEEPING NOT BEING HELPFUL AT ALL. Staying at Metro PHX Apts is highly NOT! RECOMMENDED....unless you have ABSOLUTELY NO OTHER CHOICE.

HOTWIRE has become a SCAM HOTWIRE was fantastic back in the years. Now they are abusing their customers. The commissions are ridiculous. Go back to what you were in 2017 and become a travel giant. You won't survive otherwise

I booked a car reservation on the phone… I booked a car reservation on the phone through Hotline Car Rental. I told the agent I wanted to make a reservation for Rochester Minnesota. The agent entered all my information, confirmed my reservation, and emailed me my receipt. I reviewed my reservation and discovered that the agent entered the reservation for Rochester New York. I called customer service to explain what happened. They said they could not issue a refund. I will never deal with Hotline again.