NO Warranty Service Today is August 6, 2020. I started a warranty claim on May 29,2020. They charged me for a new shock, which they sent right away, and claimed that I would get a refund when they received my defect shock. After filling out two different warranty claim forms, no less than 6 phone calls, no less than 6 emails and returning the defective shock at my expense with an RA number finally given by Shock Warehouse, there has been no refund and no response to emails or phone calls. I advise others not to count on this company making good on warranty claims.

I ordered some Bilstein B6 struts for… I ordered some Bilstein B6 struts for my 2018 NIssan Rogue. Struts arrived ahead of scheduled delivery time in perfect condition. Very happy with my ordering experience. I can't believe some of these terrible reviews here. Maybe there fake, but my experience was excellent and will not hesitate to order from them again. Anyone who owns a Nissan Rogue will love the Bilstein B6 strut, much better then OEM.

The Billstein shocks that I ordered… The Billstein shocks that I ordered from you never felt up to the task, even compared to the old Monroe RV shocks that I had replaced the with. I recently ordered KYB shocks for the same van (Roadtrek conversion) and cannot believe the difference. I can only conclude that the Billsteins were flawed from day one and am happy to return them for you evaluation. Order number 179509 was the Billsteins order from 27/03/2017. The KYB's were ordered 17/10/2018 from another source from which I have copies available if needed.

Ordered 8 koni shocks 20 July Ordered 8 koni shocks 20 July, after waiting 2 week,After trying to reach someone by phone,chat and email. I would start ccalling @9 after several days and hrs of dialing them,was told shocks are on backorder but would be there 9 Aug, about 14 Aug went thru hassle of calling, email and chat (waited 25min no response), Finally got thru on Mon 26 Aug started calling @ 9 when open, phone will go to recording after 7 rings, was shocked to hear john and after 3x, was tolded they would be in 29 Aug.On 3 Sept went thru the routine, call x's,email,chat, Frank answered didn't know if koni shocks were in but would call me in 15 min, I'm still waiting. UNSAT, unbelievable a place can stay in business, it's a leadership problem.

Month later - no sign of parts Placed an order on shocks that were in stock. Month later still haven’t arrived. Sent message requesting update and was never contacted back. Just requested to cancel order. Wait and see if they respond. How can a company continue to be in business with such poor reviews? That’ll teach me to not look beforehand