Our associate did not mention or point… Our associate did not mention or point out our windshield had been replaced. We tried to contact Echopark for ten days to try and set up a return with the same model. We were even willing to pay the difference in vehicle costs. We were finally able to contact Echopark and they suggested we trade in the vehicle. Trade in the vehicle we purchased from them a week ago because our safety fears are not important enough to make a customer for life.

MY EXPERIENCE WAS TERRIBLE DEALING WITH… MY EXPERIENCE WAS TERRIBLE DEALING WITH THESE CLOWNS! ECHO PARKS PEOPLE IN DALLAS, GRAND PRAIRIE AND HOUSTON WERE ESPECIALLY DISGUSTING. THANK GOD I READ THE TRUIST PILOT'S BLISTERING NEGATIVE REVIEWS ( BELOW ) OF HOW MANY PEOPLE REALLY GOT SCREWED BIG TIME, AND HOW CARS HAD DAMAGE AND REPAIRS NOT SHOWN ON CARFAX, AND HOW THE SLEEZY DEALER GAMES THEY PLAY WILL ONLY LEAVE YOU INTENSELY UNHAPPY! TRUST PILOT CONVICED ME NOT TO BUY HERE AND THEY SAVED ME A LOT OF $$$ MONEY AND EXTREME DISGUSTING UNHAPPYNESS. PEOPLE SHOULD WAKE UP!!! INSTEAD, I BOUGHT 2 LUXURY CARS FROM AUTHORIZED DEALERS, AND AM VERY SATISFIED. I ALMOST MADE THE MISTAKE OF BUYING FROM ECHO PARK. THANK YOU TRUST PILOT !!!!!!

Sales rep lied to me during purchase… Sales rep lied to me during purchase which ended up with me paying more tax. Now going through trying to get something done with the title and I have been given the run around multiple times with no one seeming to help. The car was a decent deal but with dealing with all the other stuff is a giant pain, buy somewhere else if you can. The second they sign the contract the post sale support is pretty terrible.

I bought a truck from Echo Park in… I bought a truck from Echo Park in Thorton Colorado last year. When I got home my boyfriend right away said I had an exhaust leak. As a female medical professional and not a mechanic I was not able to detect this when I bought the truck. I find it sneaky and dishonest to sell something that has an obvious problem to a women/person that clearly isn't mechanical. I wasn't too concerned because I bought the extra warranty. Long, long, long story short it took them over 5 months, multiple trips to dealerships hours away to approve the repair. In the end they shorted me $800 because the cost of repairs had increased in the 5 months they took from getting the estimate to approving the repair with the price increase during the post pandemic supply shortage and more damage being done during those 5 months of having to wait and nag. Don't trust them, classic used car salesmen.

Purchased a car 3 months ago Purchased a car 3 months ago. I told the salesperson I already had an approved rate with my credit union. She said they could match it with who they used which they did. She did not tell me they were going to pull my credit 4 times. Also, I told her I wanted nothing extra just the car. She added everything else she could permaplate, interior detailing, gap and extended warranty without telling me. They make you sign on an iPad which makes it very difficult to see what you're agreeing to. They then take your car and clean it. Which is actually adding the permallate and interior protectant without your knowledge. They print off documents and put them in an envelope. When I realized she had added everything costing $6,000 I requested all to be canceled. The told they protectant couldn't be canceled because it was applied. This is a scam! Now I'm having trouble getting anything refunded.