I've ordered a trunk tray for my jeep… I've ordered a trunk tray for my jeep wrangler and it doesn't fit. I called the number listed on their website and also filed out a form online to request a return. Nevertheless they told me my product that is brand new, is ineligible for return because at the time I ordered this I didn't put the vin number of my Jeep. I asked where was I supposed to put the VIN?? And they said it's in their terms and conditions that anything you order without a VIN it's ineligible for return.. Funny enough they were able to take my money and send me the part without my vehicle VIN but when it comes to returning this product they can't take it back because of the missing VIN în the order!!!will never buy anything from them ever again.. I even escalated this to a manager that has his phone line off all the time so all you can do is to leave a voicemail and nobody will call you back...Misleading business practices

Scam Scam, sham, worst service, criminals! Tried to charge me $1600 shipping for $400 parts. Carlos sales jerk confirmed parts were in stock. Re ordered, received confirmation of order was told 10 days to receive, never received.

bad experience , I regret dealing with them it was a very bad experience. I had for almost three months for my order and when I received it I was shocked that they sent another item than what I requested. the item they sent had a price less than half of the price of the one I ordered and they billed the full amount in addition to that I had to pay shipping , customs and fees based on the bill. when I contacted them regarding the mistake they made they didn't take responsibility and asked me to pay for shipping the wrong item back to them they even refused to refund the price difference between the two items.

Absolute worst Absolute worst. Ordered a part weeks ago. Did not ship in 2-5 days. No email saying there was an issue. Finally got through on the phone 2 weeks ago and they said my part was scheduled for 1-16 delivery. I got no email saying it shipped, so I was skeptical. No part arrived. Tried to call over and over and can't get anyone to answer the phone. Emailed them to cancel. Now contacting PayPal and bank because they wasted no time taking my money.

Rude, unprofessional, poor communication, false advertising order #40753 I ordered a part that i needed overnight. they have a detailed message stating it is not overnight. i paid the fee of $35 with the assumption even though it said it would be here Saturday may 6th. Today is saturday may 6th and my parts shipping states it will be here monday may 8th. Amongst me speaking to the phone rep she said she would get the manager because i had the question as to why is it called overnight shipping she said the manager could answer. i spoke with a manager who used her title as a form of tone to be rude and unassertive. she mentioned no customer has ever asked her” why call it overnight if that is what it does not mean.” i am understanding to orders being placed in front of mine, but at the same time being asked if i would like my order to arrive 2-4 days if the form of shipping was changed is not helping the customer when they need the part necessary to run their vehicle.