Rude, unprofessional, poor communication, false advertising order #40753 I ordered a part that i needed overnight. they have a detailed message stating it is not overnight. i paid the fee of $35 with the assumption even though it said it would be here Saturday may 6th. Today is saturday may 6th and my parts shipping states it will be here monday may 8th. Amongst me speaking to the phone rep she said she would get the manager because i had the question as to why is it called overnight shipping she said the manager could answer. i spoke with a manager who used her title as a form of tone to be rude and unassertive. she mentioned no customer has ever asked her” why call it overnight if that is what it does not mean.” i am understanding to orders being placed in front of mine, but at the same time being asked if i would like my order to arrive 2-4 days if the form of shipping was changed is not helping the customer when they need the part necessary to run their vehicle.

Avoid this company! Terrible experience with this business. I ordered four parts over 2 months ago. As of today I have only received one item. Communication is terrible. You can't reach them by phone and they take about one week to answer emails. Stay away from this business. I'm still trying to resolve getting a refund or my parts.

Absolute worst Absolute worst. Ordered a part weeks ago. Did not ship in 2-5 days. No email saying there was an issue. Finally got through on the phone 2 weeks ago and they said my part was scheduled for 1-16 delivery. I got no email saying it shipped, so I was skeptical. No part arrived. Tried to call over and over and can't get anyone to answer the phone. Emailed them to cancel. Now contacting PayPal and bank because they wasted no time taking my money.

My first order from them… My first order from them and it takes a week just to ship out my order. I ordered from multiple places to get everything else I needed as well and I've received them all almost a week ago and nothing yet from moparonlineparts.com. I'll probably not order from them again. (I mean it's not like I NEED my parts to get my car fixed.) I'll buy USED parts off eBay or elsewhere. If you're rich and don't need your parts right away, buy from here!! They ARE OEM and quality parts!!! I'm a bit disappointed at their ship-out time and their prices.

Avoid this place like the plague Avoid this place like the plague. Impossible communication. I placed an order for the wrong product unfortunately and called and emailed within seconds of my order… no response and they proceeded to ship it the next day. 100 dollar shipping for a 170 dollar item. I then had to send back for another 100 dollars so I spent more money on shipping than the parts were worth. They never responded that they received the shipment and never processed a refund. Essentially just criminal business that steals from customers with no care whatsoever. This clown needs to be shut down honestly.