Finance nightmare My car was rear ended and I needed a replacement. I had struck interest in purchasing a replacement car from Enterprise, Seattle, WA. The sales went pretty smoothly, however after that it was stressful. I had stated from the beginning I was waiting for a check from the insurance company to pay the deposit, I was assured that they would put a 10 day hold on my check and not deposit it until I let them know I had the funds in my account. They deposited my check in two days after the sale without my knowledge or my call saying that I had received the insurance check, debiting my bank account 2,000.00. My bank fortunately rejected the check the next day because I didn't have the funds yet, I reached out to my sales person she said sorry and she told the finance department not to cash the check. I was livid my bank resolved it and Enterprise did nothing except resubmit the next day again without me saying I had the funds yet which I didn't (this was day 5) so I was super stressed I had an empty bank account. My bank rejected it again and when I got the funds a couple days later finally with the insurance check I contacted them and they very coldly and somewhat dismissed verbiage said I had to now write another check or use a link with my debit card. I did that and finally it was resolved, however that being said I felt like they didn't have any remorse or responsibility for what they had done, I got an email from finance that they got my funds but when I asked about why they did what they did I got no response. I will not purchase from them again, I work in consumer relations and would never be this dismissive for my actions, mistakes happen but now I have fees I had to pay because of what they did.

More luck getting on the starship Enterprise Enterprise, Andover. Booked a car weeks in advance to allow my vehicle to be repaired, the morning of collection I receive a call 1 hour before collecting that they do not have a car until later in the day. This then caused a knock on affect to all previously planned appointments that day to little concern to the member of staff. On arrival the car provided was unfortunately not suitable for my families requirements, no other car was offered. Unprofessional staff member was more interested in her own mobile phone same staff member as previously mentioned. Left enterprise and had to collect own vehicle from repair garage to then rebook at a later date.

Valdosta Ga Valdosta Ga. Had a rental approve by Contract from Allstate insurance company. Enterprise did not have an economic car available so at first refused to upgrade per contract obligation. Finally after manager spoke to insurance company and agreed to the Contract I got a car. Very unprofessional attitude from front desk clerk's. A Contract agreement is what it says. HEADACHE FOR SURE.

I made a reservation online for a VA… MURRAY KENTUCKY ENTERPRISE BOZOs. I made a reservation online for a VA appointment that I have that takes 3 months to get. When i got there my daughter left and i was stranded and they said all their vehicles were reserved for other people that made reservations earlier than i did. So now im carless stranded 100percent disabled Vet with no car to get to an appointment over an hour away from me drive time. PLEASE do not use this company

Stop playing wizard Brand new to their system of sales. I haven't purchased a vehicle in over 10 years and it took 6-7 hours to complete my sale. The finance person didn't take the time to meet with me and non of the sales people didn't know most of the paperwork. IN the end the "head guy" called and listened and decided my experience was not good yet he decided his people only needed training. ....btw my paperwork didn't make it to bank who was financing for right at a month. watch your back side