Buggy and poor customer support I was very excited when I first received my Pairr. But unfortunately, the experience has been full of bugs and generally very inconsistent in my Honda Civic 2020. To call out a few issues: sometimes the device does not connect/pair with the car, and other times I'll stop responding/working while I'm driving - especially when I try and use Google Assistant. Also, I have an Android phone, but it shows up as Apple Carplay in the car, which is weird. There were also the volume controls we disabled a couple of times - both the car controls and on my phone. Another thing to call out - they make it seem like returns are pretty easy if you aren't satisfied. But they aren't. You'll have to pay to ship it back - on top of a $25 restocking fee - and an insulting email from their support.

When it works it works well When it works it works well, very happy with the performance in that respect. However, it is slow to connect and loses Bluetooth pairing every 5 or 6 trips which requires me to ‘forget’ the device on my iPhone and re-pair. It’s not that big a deal but I actually just find it easier and quicker to plug my phone in each time, so I don’t use it anymore

Cord and wire freedom! … Love the convenience of the instant connect w Apple CarPlay. No wires or cords to see, plug in or manage! Not perfect as On occasion it doesn’t connect automatically and you get a notice on the automobile screen of it; it will show as connected on phone but car having issue. Typically the next use connects automatically and functions properly.

Stopped working after six months Product worked well for about 6 months. Then it suddenly stopped connecting. I've tried working with support for over two months but they can't fix the issue. I've asked for a replacement or a return as the product is still covered by a "two year warranty". They said they are sold out and have now just stopped responding to my emails.

After using my new pair for… After using my new pair for approximately three months, he completely stopped working. Contacted Pierre support who offered a number of possible solutions along with Bonett Cable. It wasn’t suited to the vehicle even though it worked initially tried in a number of different vehicles and it still didn’t work. Have asked for replacement product and then no contact whatsoever from pair replying to emails Absolutely disgraceful after sales service from such a large company. I certainly wouldn’t recommend them at all.