poor customer service My daughter was charged £24.75 to get the payment for the car for the next day but it took 4 days to pay her for the car with this charge added and despite promises from the lady in Banbury to refund the £24.75, we still haven't received this amount. I have emailed and phoned customer services but received a standard email which was not at all helpful. Very disappointed with a national company whose TV adverts gloss over problems like these.

Lewis at the Clacton branch was… Lewis at the Clacton branch was brilliant friendly and very help 10/10 would recommend.

professional and hassle free The representative came out the same day and was quite thorough in his review of the vehicle. I had an older car that would not start and was getting up in age. In addition, I have no clue about cars, but Volkswagen's have a dodgy reputation for reliability especially once they hit 10 years and +150,000 miles... Anyway, the car is still in OK condition and the blue book values ranges of value give you a concept or baseline for the value, but a car like this is a "crap-shoot" as to what will go wrong next on it and how long it will last from that point forward, so I decided to sell. The representative that I dealt with was named Guesley, and he was very professional and communicative throughout the process. I did not get what I was asking for in price, but I feel that I was treated fairly and professionally. If I was to repeat this process at some point going forward I would call the webuycars.com again, and I would recommend them to others as well.

Very disappointing deducted £ 550 from… Very disappointing deducted £ 550 from valuation for non-existent scratches. When challenged the representative claimed that the auctions were awash with cars so he couldn't do any better. I don't see how that is relevant when you have provided a valuation. Main dealer offered over £800 more and confirmed vehicle was in excellent condition. A complete waste of time if you are looking to sell your car get an alternative quote first and bare in mind the admin charges when making comparisons.

I had an appointment I had an appointment, they did test drive, and after checking the car they found small scratch, on a 11 year old car, they had offer £4000. But after checking my car, they said they can only pay £1500, I was totally annoyed, as I was about to leave, they offered £2000, I totally refused. And left, but he tried to stop me. I just lest. Then I advertised on Auto trader, within 4 days I sold my car for £3900