Terrible company… I'm still waiting on carid to send me the shipping labels they ship the wheels in 3 days but I still have the Wheels since April 8th 2024 to ship back to them for a refund. They sent the wrong Wheels, I was trying to stop it before they sent the wheels but they ignored me. Please don't do business with this company. They are terrible. I will write a review everyday until they go out of business. One person can't make a difference but it takes one time for you to experience what I'm going through. Terrible company

CARiD is running an unethical business CARiD is running an unethical business. I ordered a simple replacement part, and no taxes, or shipping were shown, until I submitted my order. A twenty eight dollar part, ended up costing me more than sixty four dollars! I was unable to cancel my order. YOU GOT ME ONCE...YOU WON'T GET ME AGAIN!!!! And I know a LOT of people!!

Spyder® PRO-JH-SI08-LBDRL-BK - Black Switchback LED DRL I recently bought and installed new Spyder headlights. However, after installation, I noticed that the Daytime Running Lights were not the C-lights as described in the product description. According to the description, the C-lights should be on during normal driving (DRL Bar) and the switchback function would activate during the blinker phase. Unfortunately, the C-lights do not turn on during the DRL phase, only during the low beam and parking light function phase. I must say that the headlights were packaged very well and delivered on time. When I contacted customer service, they replied quickly, but the representative was a bit short in answering my query. However, the response was informative as they stated that Spyder creates the information blurbs on the headlight ad, not CARID. Hence, if there is any misleading information, it is a SPYDER issue, not CARID. After giving it some thought, I decided to keep the headlights as I like the switchback blinker function, the look of the lights, as well as the overall quality.

Money Grabbing Scammers Since CarId in essence just stole every penny from me they could, I have no choice but to make sure nobody else falls into their trap. They have a very convenient return policy which essentially means regardless of whether they send you what you asked for, or even the correct part at all, your odds of ever getting your money back are slim to none. They guaranteed me several parts based off of the VIN for my car. Naturally I felt safe in completing my order since the VIN is a pretty safe way of providing your cars details. The parts arrived (in a damaged box) however the parts appeared correct by all means, so I proceeded with the installation. Only to find that the parts they had sent me were either for the wrong vehicle year, or were of such terrible quality that they were never going to fit to begin with. Upon contacting the company they did nothing but direct me to their return policy stating that anything that has been opened and even attempted to be installed is non-returnable, refundable, or warrants any customer service of any kind.

The rep I spoke with was very knowledgeable The rep I spoke with was very knowledgeable about my truck and making sure I had the right part. There were 2 different parts and she helped me understand why each of them would work and I was able to figure out with her help the right part for me. I will use them again many times.