I've used their service several times… I've used their service several times without problems. This time I was an idiot and forgot my phone on the bus when I was dropped off in Les Houched. Was able to call the office from the hotel, and within 10 minutes my phone was returned, literally saving my entire trip. I'm so grateful for this ❤

Poor service and poorly timed drop off Cham Express dropped us to the airport 5 hours early!! I flagged this before and they tried to tell me that this was a typical time (despite the fact I’ve used transfers from Geneva to Chamonix for years and never once has this happened. I’ve since tried to complain and the customer services policy is so awful they are just ignoring my emails. Highly recommend using a different provider! Although they sometimes share vans with Alpy Bus and Mountain Drop Off’s the customer service / contact-ability is so much better

left in the lurch for return trip AND taking up to 8 weeks to refund Informed at 36hrs notice we could not be collected from agreed address in Les Contamines and would need to make our own way to St Gervais 10km away. Would not pay taxi- we could accept that or cancel- "that's the way it is". Would not convey complaint "you need to email, its a different department" Dreadful customer service. "Full refund" promised but 10 days and a reminder later there is no sign of the refund. Chamexpress latest response is that up to 8 weeks is needed to process refunds - another example of an appallingly bad response and indifference when they fail to provide the contracted service.

Your booking will be changed and no refunds Mini van companies ChamExpress, AlpyBus, MorzExpress have been bought up by NationalExpress coach company. The website advertises every 30 min departures but in fact these are batched into much less frequent service. At Geneva you will be delayed. Our 11:45 booked transfer was delayed so several groups could be batched together. We departed Geneva at 13:05 in a coach. Outside Les Gets we were then transferred to a minibus to better navigate the town. Returning, your booked departure time will be changed the day before by text message, earlier, to suit their infrequent service departures, resulting in a longer than necessary stay at Geneva airport. Telephone attendant told me transfers are maybe every 2hrs. The website lists all times as "estimate" which telephone operator told me means within 4hours of this time! No refunds if the changed transfer times don't suit you! Operators of bait and switch scam.

Great journey from Geneva to Chamonix Great journey from Geneva to Chamonix. Comfortable seats and nice and warm. Special thanks to our driver Pedro who, after me phoning the main office number, drove back within 15 mins with my daughter’s cuddly toy after she left it on the bus. Many tears were saved due to this kind act 🙏