Great service Easy process for ticket purchase, friendly customer service when I called with a question, on time departure, comfortable seating and temperature in bus. Driver was friendly and drove safe. I felt safe through the while process with COVID safety they had in place

I have used Martz a few times in the… I have used Martz a few times in the last few months and they have been uneventful and pleasant. On the 18th of June I took a bus trip from Scranton, PA to Boston it was a Greyhound trip returning on the 21st. The first leg of my trip was a Martz Trailway from Scranton to NY uneventful. Second bus was stuck on side of road for 5 hours. Going home on Monday missed my bus to Scranton 2:20 in afternoon was told I could not get bud till 530am Tuesday I crossed the street to a Martz Trailways and the man there had me on a bus at 4:30 Monday and I arrived in Scranton 2 hours later than I was suppose to. It was very frightening to me a d Martz Trailways saved the day.

Don't use Martz 2/1/24- the bus driver refused to put on any type of air. There was no air blowing from the top, foot, or sides of the bus. No air circulation what so ever. I asked the bus driver twice to put the air on and his response was someone will complain. LIAR! This bus driver is a mean person. Complaining to the coward administration doesn't do any good.

Drivers & Staff are Friendly Drivers & Staff are Friendly Prices too high for the services rendered. Management doesn't seem to care about the customers. They instituted a reservation system without polling the daily commuters. They are catering to the vacationers who ride a few times a year instead of us who take the bus 250+ days a year.

On Monday July 10, 2023 On Monday July 10, 2023, 6:30 scheduled bus have no air conditioning for our daily commuters. We are summon to pay your costly bus rates. We definitely expect highest quality of service. You should reimburse the commuters their funds. Also conduct better maintenance services for your bus. This is unacceptable service and Martz needs to be ashamed to provide unacceptable service. Would you put your family on hot bus and make them suffer? I don't think so. You need to make better decisions and improve your service.