Auto Glass Now on Williamson Rd in… Auto Glass Now on Williamson Rd in Roanoke offers first rate service at extremely reasonable prices. I got a windshield ding while traveling and called to see if it could be fixed. Lindsey was knowledgeable, friendly and extremely helpful. The ding could be repaired, but I chose to replace the windshield. I was taken care of and out the door in less than an hour and a half. The price was more than fair and the windshield came with a lifetime warranty from a company that has nationwide services. Thank you Lindsey and the tech who installed my windshield. Forever grateful for your honesty and your exceptional work ethics. You folks are awesome!!

Rude My wife got a small chip in her windshield so I took her vehicle in after finding the web page for this business. When I arrived at the front counter, the woman sitting at a desk literally gave me a look like I did not belong in her shop and asked what do I want in a rude tone. I explained why I came in and before I could finish. She said can’t help today and it would cost 120 dollars minimum. She made no attempt to make a sale in any way. Made it clear that I for whatever reason was not wanted in her establishment with her tone, glare and dismissive attitude. Complete opposite of what they are advertising. Easy enough to spend my money elsewhere.

BUYER BEWARE!!! BUYER BEWARE!!! I took my car to Auto Glass Now to replace the windshield on 2-19-24. Shortly after I arrived at my 12 PM appointment, as I was sitting in the waiting room, I overheard the technician come in and ask the manager if she had ordered the necessary trim/gasket pieces. As it turned out, she had not, so the tech showed me some alternate trim material that he thought would work. I was reluctant but agreed. He later told me that another trim piece was needed at the base of the windshield by the cowling that he did not have. At that point, I became very concerned and frustrated and asked him to please just put everything back together so I could take my car somewhere else. Fortunately, he had not yet removed the existing windshield. But as he was putting it back together, I noticed that the “rain gutter trim piece” that overlaps the top windshield gasket on the driver’s side was damaged and would not lay down or snap back into place properly. Also, the plastic cowling at the base of the windshield did not go back in or lay down properly. The technician suggested that it was okay to leave it like that since I was taking it somewhere else anyway and they could put it back together correctly. Not a very good answer in my opinion. The store manager said she would contact the "Regional Manager" to discuss the damage. At that point, I asked for the regional manager’s name and phone number. She said she always uses email to communicate with him, so I asked for the regional manager’s name and email address. She refused to give it to me. That should tell you something. I had the windshield replaced the next day by Affordable Auto Glass (highly recommended). They did an excellent job. During that process, they discovered that Auto Glass Now had also damaged the pillar covers and broken the retainer clips. Also, he said the cowling along the hood below the windshield wipers still will not lay down correctly because the trim piece at the base of the windshield was also broken. After a bit of research on my own, I was able to contact the regional manager for Auto Glass Now. I provided him repair quotes for the damage Auto Glass Now had done to my car. He said he would process the paperwork and that would take a couple of weeks for the reimbursement to go through. Weeks passed with no response. Finally, after 2 months, I was able to reach the regional manager again. He said the reimbursement had not been processed and that Auto Glass Now wanted to make the repairs themselves. Initially, I objected, based on the poor quality of work I had already experienced. Later in the conversation, I reluctantly agreed. He said he would send his best technician to my house to make the repairs and that he would call back to confirm the details. Shortly thereafter, he called back and reneged on his offer. He said he would send the repair parts to me, but he had changed his mind on actually performing the repairs. He said I would need to take it somewhere and I would be responsible for the labor to make the repairs. Again, another bad answer from Auto Glass Now. This is highly unusual for me to write a review! But based on the extremely poor experience I had with Auto Glass Now, I felt an obligation to warn others about their shoddy workmanship and terrible customer service. Spare yourself the agony and inconvenience and avoid doing business Auto Glass Now like the plague!

Scam The only way for them to get better is to change the whole system, Management down to secretaries and To honor the warranty that they promise when you purchase it .. I had a horrible experience and it's still ongoing 550 dollars down the drain because they sold me a defective glass and installed it improperly but they won't admit that only tell me that it's not covered from breakage .Shattered and breakage is not the same thing. Lies after they get your money. Do yourself a favor and don't do business with them.

I would definitely use Auto Glass Now again! I looked up local glass repair shops when my windshield was cracked. Once insurance gave the go ahead Auto Glass Now in Springfield, MO was extremely prompt. We scheduled for a mobile repair and they came to my work place and had my windshield replaced in an hour. I would definitely use their services again!