Great Customer Service Purchased some amazing well built items for my MK6 GTi i had some issues with the parts that I had ordered. Upon installation these parts didn’t fit , and after a lot of emails and pictures as I am based in the United Kingdom , the customer service team did their best to help come up with a resolution and will happily recommend and purchase from again. Keep up the great work

Great customer service hassle free Great customer service hassle free. My package showed up missing two small parts, was shipped replacements the same day. Pretty certain that FedEx was to blame, but ECS didn't make me go through that dreadful claim process. Very thankful for the customer service.

Bought coated rotors that rusted in 6… Bought coated rotors that rusted in 6 months, In order to get a refund I need to purchase another set from them , I told them I would send them back and if they can return my money? Th Amanda there customer service manager, stated the only way is to repurchase again from them and they would issue a credit . There "HOME OF THE LIFETIME REPLACEMENT" IS A COMPLETE SCAM! I'M AFRAID IF I DID SEND THEM BACK I WOULD NEVER SEE MY MONEY OR CREDIT FROM WHAT I'VE BEEN READING ON ALL THESE SITES THEY'RE A FRAUD AND I NEED TO BE STOPPED!

Just bad customer service They could actually order the parts and not lie to customers. I called in to order my parts, The website and the representatives both said it that the parts were in stocks. Everything that I ordered was in and it should arrive to me within 2 to 3 days. A week later I called to check on my order because I can't even find the email for the order, to track when I called I was told no one but the representative who helped me place the order could figure out what happened to my order. I talk to that representative and was told "oh the orders out. There was a delay I should get my order in the next 2 days. After getting off the phone I magically received my emails with tracking numbers. Telling me the items were just labeled. I would have Appreciate it the truth better than a lie that was back up by your own system.

superb as always i have been using ECS for years and they always deliver quick and a very friendly staff. I have never had an issue with any orders and all the parts were as described.