Nothing about this transaction went… Nothing about this transaction went well. Ended up buying elsewhere, saving $300+, plus free overnight shipping. Weekend staff online worthless to solve issues. update; BS. I was asking why my payment was not processing, why I had no bonus points, why I could not use the $25 off (which processed the last time I tried) and why I always have trouble signing in... you should at least have read the text. But guess what, I'll probably still have to use y'all since you have bought everyone who supplies BMW parts, etc.

Bought coated rotors that rusted in 6… Bought coated rotors that rusted in 6 months, In order to get a refund I need to purchase another set from them , I told them I would send them back and if they can return my money? Th Amanda there customer service manager, stated the only way is to repurchase again from them and they would issue a credit . There "HOME OF THE LIFETIME REPLACEMENT" IS A COMPLETE SCAM! I'M AFRAID IF I DID SEND THEM BACK I WOULD NEVER SEE MY MONEY OR CREDIT FROM WHAT I'VE BEEN READING ON ALL THESE SITES THEY'RE A FRAUD AND I NEED TO BE STOPPED!

Garbage parts Bad customer service Garbage parts. Defective and cheap spoiler. Looks like junk on the vehicle. If your past the return window good luck getting a replacement! Their lifetime warranty program is JOKE. You basically have to pay for the defective part a 2nd time to replace it and all they do when they get the part back is give you a in store credit. I will NEVER USE THIS COMPANY AGAIN!

Great service and fair pricing Great service and fair pricing. Love the lifetime warranty.

So this company has no clue when your… So this company has no clue when your product will arrive to you once you buy something. I bought a John cooper works pro exhaust kit April 11,2024 and to this day the 25th is hasn't shipped and the expected shipping day changes week after week. The website says your item typically ships by the 3rd business day completely false. I've also asked for a refund which they never honored they gave me store credit..why would i want store credit to a company that takes months to deliver anything? Am I ordering from Japan? even they would have better ETA's this company suuuucks. Each person i speak with just lies oh yea it should ship on the date website says so, i call in next day its been changed again. It annoys me that ECS comes up on the net first when I'm searching to buy car parts because of how inefficient they are.