First time visiting US and I had no… First time visiting US and I had no idea about toll roads but the staff was very helpful and explained everything. Very good customer service.

Good cars can't complain Good cars can't complain, and I really liked they shuttle service, its not like a "public bus" as in other companies where you go with all other people , but its like a private van witch picks YOU up ONLY, that is really awesome

Really great experience Really great experience. I was nervous about even renting a car after reading so many bad reviews about other companies and almost went with one of the most expensive to try to get a better service; so I'm glad I trusted ZigZag.

Crazy Toll "Admin" fee Actual rental wasn't too bad. However, when we received $400 short refund on our security deposit, queried via customer service email. It took 5 emails until they actually replied. Just be careful re the tolls - the wording is unclear. It says $25 fee "each time zigzag received my toll charge." So our understanding was that it is $25 per day or per rental. Not for each and every toll (that would be ridiculous it seemed). Toll fees came to $40. Penalty (admin) came to $375 We wrote back to explain that it was not clear from the wording, but customer service to date (2 months later) has not bothered replying. We thought we were saving money by not going to the mainstream rentals, but this rental of 10 days actually landed up costing us more. BE CAREFUL WHEN SIGNING THE TOLLS WAIVER!

Good and reliable cars Good and reliable cars, no hidden fees. Gave 600$ deposit, got it back in a few days after returning the car, so no complaints at all, thumbs up.