Many thanks!! I purchased my remanufactured transmission for an 04 Escalade in June of 2018. No issues at all and I have been out of state a few times since it’s been installed with a decent load too. Truck still pulls strong!!!! Thank You BestBuy Transmissions!!

Purchased a replacement transmission 2… Purchased a replacement transmission 2 years ago through Best buy. I have waited to write a review until I've been able to give the replacement a workout. I installed it myself, at a lower price and better warranty than if I were to purchase one from the dealer. We have also towed our camper, which is at the upper end of the towing limit for my truck, on 2 decently long trips with no incident. If I ever need another transmission, Best buy transmissions will be my first stop.

The Good, The Bad, and The Ugly......and finally The Good: ordered online-with some trepidation as I am in CA..got an immediate confirmation and request for VIN to verify. I had the correct transmission the next day. It has been in the car for 2,000 miles and works great. The Bad: it came in a cracked plastic carry case, the extra fluids leaked all over the delivery truck and the bell housing had two of the mounting tabs broken off. Contacted, they agreed to refund a portion to cover the labor of replacing the bell housing, which we did. The Ugly-3 months later have still not paid the refund and just stopped answering emails.......... Today 1/10/19--got an email confirming the refund..would up my rating to 4 stars.....

AVOID THIS COMPANY THEIR WARRANTY IS A JOKE Stopped dealing with this company as they will sell you a transmission at a decent price but god help you if you have a warranty claim. They pay $350 total labor to have the transmission replaced and if you did not by the trans fluid from them you are stuck with that bill as you customer is expecting this to be done for free. With everything that needs to be done it is an 8 hour job. You have to get one of your techs to come in after hours to make this work as tying up a lift for a day when you minimum labor rate is $169, and hour is a losing proposition for a shop owner. You want to keep your customer happy and not charge them the difference, so you have to pay your tech O/T to do the repair. Communicating with them is another issue good luck as you always have to leave a message. The only person that answers is the core returns, and she is less than friendly. Also, the timeline is once you file a claim and finally get the replacement trans and then install it the core has to be returned for them to send out the labor check. So, from start to finish it will be @ 2 months to get your $$$$. Plus, if you have any issues with their transmissions, you are on your own. I had a customer that i installed an oversized trans cooler to help with the overweight Dodge High Top van he was hauling products in to keep his trans in good operating order. Guess what the transmission failed, and I simply asked them to write a letter stating the benefits of having an oversized trans cooler with this type of application. The customer was out of town and took it to a dealer who of course said you always use OEM and I got sued for $4,400 and the judge told me because the transmission company would not provide some kind of backup the was going with the dealer's recommendation and I got stuck with the bill to R&R the transmission. AGAIN AVOID THIS COMPANY AS THEIR WARRANTY IS A JOKE AND IF YOU NEED ANYTHING FROM THEM TO COVER YOU THAT IS NOT GOING TO HAPPEN!!!!

Our company has purchased at least five… Our company has purchased at least five units from Best Buy Transmissions and they have all performed flawlessly. Packaging and appearance, as well as arranging for core return, is great. Just make sure the cooler and lines are flushed thoroughly or replaced, codes are dealt with, external grounds are in place, and the proper fluid is used and you will not have any issues. Highly recommend.