They botched my brothers funeral We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral. When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept. Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through.

Amazing Service on Saturday 17th April… Amazing Service on Saturday 17th April 2021 for my parents Golden Wedding Anniversary. The driver made the whole experience for them and took photos of them for me. Easying booking process and great service. Highley Recommend the Rolls Royce Phantom

Top service and easy to deal with Dealing with empire limos was so easy, their communication was great, easy to deal with and very affordable. Customer service was top notch couldn't thank Jennifer from empire limos enough. The driver on the day arrived on time which proves that their punctuality was on point, he also was very patient waiting for the bride, pick up time was also on point and was patient waiting for us to leave. The car was spotless, decorated as explained, well-mannered and a top gent. Will definitely recommend to anyone else.

We were promised bottomless champagne… We were promised bottomless champagne but inly to get 2 bottles of which one of them was given to us after we asked and driver had it in the front sit. We were promised birthday banners and red carpet for photo shoot,but the driver said because it was raining and also that the carpet was dirty therefore we shouldn't bother.Very disappointed with this,as my highlight for the whole booking was the red carpet and shoot.

I was amazed to see how well they train… I was amazed to see how well they train their chauffeurs. Driver was Ontime with clean new vehicle. Excellent service.